What You’re Purchasing

Products identified as digital crochet patterns are downloadable files containing instructions for creating the project shown or described on the relevant product page.

Unless expressly stated otherwise on the product page, your purchase does not include a finished crochet item, yarn, hooks, stuffing, safety eyes, accessories, tools, or other physical materials.

How Digital Delivery Works

After your payment has been successfully completed, your purchased digital files may be made available through the order confirmation page, a download email, your customer account, or another digital delivery method provided by Loopelle or our ecommerce platform.

Your Email Address

Please make sure the email address entered during checkout is accurate and accessible.

Digital delivery information, order confirmations, support communications, or download links may be sent to the email address associated with your order.

Loopelle cannot be responsible for delays caused by an incorrectly entered email address, but we’ll be happy to help where we can.

Can’t Find Your Download?

If you are expecting a download email and cannot find it, please first check your spam, junk, promotions, or other filtered email folders.

Also confirm that you are checking the same email address used when placing your order.

If your file is still unavailable, contact us at admin@loopellecrochet.com and include your order number when possible.

Technical Download Problems

If a file does not open correctly, appears corrupted, or you receive the wrong digital file, please contact us.

We may provide troubleshooting assistance, restore access, resend the appropriate file, or otherwise correct the issue where reasonably possible.

File Format & Compatibility

Loopelle patterns are generally supplied in PDF format unless another file format is specifically stated on the product page.

You are responsible for using a device, application, or software capable of opening the supplied file format.

Most modern computers, smartphones, tablets, and PDF reader applications can open standard PDF files.

Pattern Language & Crochet Terms

Available languages and crochet terminology may vary between patterns. Please check the individual product page before purchasing.

Where applicable, the product description may specify whether a pattern uses US crochet terminology, UK crochet terminology, or includes multiple language or terminology versions.

Purchasing a pattern does not automatically include translations that are not listed on its product page.

Saving Your Files

After receiving your pattern, we recommend downloading and securely saving a personal copy of the file on your device or personal storage service.

Download availability and access methods may change as our website, apps, or technology providers are updated.

Keeping your own copy helps ensure that you can continue accessing your purchased pattern for future projects.

Personal Access

Your digital download is provided for your use under the license applicable to the purchased pattern.

Download links, files, or customer account access should not be intentionally shared with others for the purpose of giving them unauthorized copies of a paid pattern.

Sharing & Redistributing Patterns

Purchasing a pattern does not give permission to redistribute the digital file.

Unless Loopelle expressly provides written permission, you may not:

• Upload the PDF to file-sharing websites
• Post the complete pattern in groups, forums, or social media
• Email or send copies of the paid file to other people
• Resell or redistribute the original digital pattern
• Publish substantial portions of the pattern instructions
• Present the original pattern itself as your own work

Updates & Corrections

From time to time, we may correct an error, improve instructions, or update a digital pattern.

Where our delivery system allows it, customers may receive access to an updated version or may contact us for assistance regarding a corrected file.

The availability and method of providing updates may depend on the digital delivery system being used at the time.

Refunds on Digital Downloads

Because digital files cannot be physically returned, purchases are generally considered final once the digital content has been delivered, downloaded, or accessed.

Problems such as receiving the wrong file, a corrupted file, an accidental duplicate purchase, or another eligible issue will be handled in accordance with our Refund Policy and applicable consumer law.

Please contact us if something is wrong with your order before purchasing the same pattern again.

No Physical Shipping

Digital-only orders do not require physical shipping and should not result in a physical package being sent to your address.

If your order contains only digital products, delivery is handled electronically rather than through a postal or courier service.

Need Pattern Help?

If your question concerns accessing the file, receiving the correct pattern, or another issue with your order, our support team will be happy to assist.

When contacting us, please include your order number and the email address used for your purchase whenever possible.

Your Legal Rights

Nothing in this Digital Download Policy is intended to remove, restrict, or waive consumer rights that cannot legally be excluded under applicable law.

Where mandatory consumer protection rules apply to your purchase, those requirements will take precedence to the extent required by law.