.loopelle-policy {
max-width: 900px;
margin: 0 auto;
padding: 48px 22px 70px;
color: #6F686F;
font-size: 15px;
line-height: 1.75;
}
.loopelle-policy * {
box-sizing: border-box;
}
.loopelle-policy-hero {
margin-bottom: 28px;
padding: 42px 34px;
text-align: center;
background: #F4EDE4;
border: 1px solid #E8E0D8;
border-radius: 22px;
}
.loopelle-policy-label {
display: inline-block;
margin-bottom: 12px;
color: #6D388B;
font-size: 11px;
line-height: 1;
font-weight: 800;
letter-spacing: .14em;
text-transform: uppercase;
}
.loopelle-policy-hero h1 {
margin: 0;
color: #29252A;
font-size: 42px;
line-height: 1.1;
font-weight: 600;
letter-spacing: -.025em;
}
.loopelle-policy-hero p {
max-width: 620px;
margin: 14px auto 0;
color: #6F686F;
font-size: 15px;
line-height: 1.7;
}
.loopelle-policy-notice {
display: flex;
align-items: flex-start;
gap: 15px;
margin-bottom: 20px;
padding: 20px;
background: #F1E8F5;
border: 1px solid #D9C3E5;
border-radius: 16px;
}
.loopelle-policy-notice-icon {
width: 38px;
height: 38px;
flex: 0 0 38px;
display: flex;
align-items: center;
justify-content: center;
background: #FFFFFF;
border-radius: 50%;
color: #6D388B;
font-weight: 800;
}
.loopelle-policy-notice strong {
display: block;
margin-bottom: 3px;
color: #29252A;
font-size: 14px;
}
.loopelle-policy-notice p {
margin: 0;
font-size: 13px;
line-height: 1.6;
}
.loopelle-policy-card {
padding: 10px 30px;
background: #FFFDFC;
border: 1px solid #E8E0D8;
border-radius: 20px;
}
.loopelle-policy-section {
display: grid;
grid-template-columns: 42px minmax(0, 1fr);
gap: 15px;
padding: 28px 0;
}
.loopelle-policy-section + .loopelle-policy-section {
border-top: 1px solid #E8E0D8;
}
.loopelle-policy-number {
width: 36px;
height: 36px;
display: flex;
align-items: center;
justify-content: center;
background: #F1E8F5;
border-radius: 50%;
color: #6D388B;
font-size: 10px;
font-weight: 800;
}
.loopelle-policy-section h2 {
margin: 3px 0 10px;
color: #29252A;
font-size: 20px;
line-height: 1.25;
font-weight: 600;
}
.loopelle-policy-section p {
margin: 0 0 10px;
}
.loopelle-policy-section p:last-child {
margin-bottom: 0;
}
.loopelle-policy-contact {
margin-top: 20px;
padding: 27px;
text-align: center;
background: #6D388B;
border-radius: 18px;
color: #FFFFFF;
}
.loopelle-policy-contact-icon {
width: 40px;
height: 40px;
margin: 0 auto 10px;
display: flex;
align-items: center;
justify-content: center;
background: rgba(255,255,255,.14);
border-radius: 50%;
font-size: 18px;
}
.loopelle-policy-contact h2 {
margin: 0 0 8px;
color: #FFFFFF;
font-size: 22px;
font-weight: 600;
}
.loopelle-policy-contact p {
max-width: 580px;
margin: 0 auto 12px;
color: rgba(255,255,255,.86);
font-size: 13px;
line-height: 1.65;
}
.loopelle-policy-contact a {
display: inline-block;
color: #FFFFFF;
font-size: 14px;
font-weight: 800;
text-decoration: underline;
text-underline-offset: 3px;
}
.loopelle-policy-contact .loopelle-policy-response {
margin-top: 9px;
margin-bottom: 0;
font-size: 11px;
opacity: .8;
}
.loopelle-policy-updated {
margin: 18px 0 0;
text-align: center;
color: #8A838A;
font-size: 11px;
}
@media screen and (max-width: 749px) {
.loopelle-policy {
padding: 28px 14px 48px;
}
.loopelle-policy-hero {
padding: 32px 20px;
border-radius: 18px;
}
.loopelle-policy-hero h1 {
font-size: 32px;
}
.loopelle-policy-card {
padding: 5px 18px;
border-radius: 17px;
}
.loopelle-policy-section {
grid-template-columns: 34px minmax(0, 1fr);
gap: 11px;
padding: 23px 0;
}
.loopelle-policy-number {
width: 32px;
height: 32px;
}
.loopelle-policy-section h2 {
font-size: 18px;
}
.loopelle-policy-contact {
padding: 25px 18px;
}
}
LOOPELLE POLICIES
Refund Policy
We want every Loopelle purchase to feel simple and clear. Here’s everything you need to know about refunds, digital patterns, and order issues.
↓
Digital Products Only
Loopelle sells downloadable crochet patterns in digital PDF format. No physical product will be shipped with your purchase.
01
Digital Pattern Purchases
Because our products are digital files, purchases are generally considered final once the digital content has been delivered, downloaded, or accessed.
Please review the product description carefully before completing your purchase, including the pattern skill level, sizing, language, materials, and other details provided on the product page.
02
Problems With Your Download
If you receive the wrong file, experience a corrupted download, cannot access your purchase, or encounter another technical problem, please contact us.
We’ll work with you to resolve the issue and help make sure you receive access to the digital pattern you purchased.
03
Accidental Duplicate Purchases
If you accidentally purchase the same digital pattern more than once, please contact us as soon as possible.
We will review the order and, where appropriate, may issue a refund for the accidental duplicate purchase.
04
Change of Mind
Due to the nature of downloadable digital products, we generally cannot offer refunds or exchanges simply because you changed your mind after the pattern has been delivered, downloaded, or accessed.
05
Crochet Results & Materials
Finished crochet results can vary depending on yarn, hook size, tension, materials, substitutions, and individual crochet technique.
Differences in the appearance, dimensions, or finish of a completed project are not, by themselves, considered a defect in the digital pattern.
06
Incorrect Purchase
Customers are responsible for reviewing the product information before purchasing. This includes checking whether the pattern is suitable for their skill level and confirming the listed language, measurements, terminology, and materials.
If you believe you purchased the wrong pattern by mistake, contact us before downloading or accessing the file whenever possible. We’ll review the situation and let you know what options may be available.
07
Refund Review
Where a refund is required by applicable law, or where Loopelle approves a refund after reviewing an eligible issue, the refund will generally be returned to the original payment method.
Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.
08
Your Legal Rights
Nothing in this Refund Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws. Where local law provides rights that cannot legally be waived, those rights will continue to apply.
Last updated: September 2026
