FAQ
Frequently Asked Questions
Everything you need to know about our crochet patterns, instant downloads, orders and pattern support.
Digital Downloads
What am I purchasing?
You are purchasing a digital crochet pattern, not a finished physical item.
Yarn, crochet hooks, accessories and other physical materials shown in product photos are not included.
How will I receive my pattern?
Your pattern is available as an instant digital download after your purchase is successfully completed.
You'll receive access to your downloadable pattern so you can save it to your device and start your project.
Will anything be shipped to me?
No. Loopelle crochet patterns are digital products. No physical pattern or finished crochet item will be shipped to your address.
I can't find my download. What should I do?
First, check the email address used during checkout, including your spam, junk and promotions folders.
If you still can't access your pattern, email us at admin@loopellecrochet.com and we'll help you.
About Our Patterns
What skill levels are the patterns suitable for?
Our collection includes patterns for different experience levels, from beginner-friendly projects to designs suited to more experienced crocheters.
Check the individual product page for the recommended skill level and project details before purchasing.
What language and crochet terms are used?
Language and crochet terminology can vary between patterns. The product page will show the available language and whether the pattern uses US, UK or other crochet terminology.
What materials will I need?
Materials vary by project. Check the individual pattern page for information such as recommended yarn weight, hook size, sizing and other important project details.
Will my finished project look exactly like the photos?
Finished results can vary depending on your yarn, hook size, gauge, tension, color choices and individual crochet technique.
That's part of the fun โ your handmade project can have its own personality.
Orders & Payments
When will I be charged?
Payment is processed when you complete your order at checkout. The final amount will be displayed before you confirm your purchase.
I entered the wrong email address. What should I do?
Contact us at admin@loopellecrochet.com with your order details and the correct email address, and we'll help you locate your purchase.
I accidentally purchased the same pattern twice. What should I do?
Contact us as soon as possible with your order information. Accidental duplicate purchases can be reviewed individually in accordance with our Refund Policy.
Refunds
Can I return or refund a digital pattern?
Because our products are digital files, purchases are generally considered final once the pattern has been delivered, accessed or downloaded.
If there's a genuine problem with your order or file, contact us and we'll review the situation in accordance with our Refund Policy and applicable consumer rights.
What if my pattern file isn't working?
If your file is missing, corrupted or cannot be opened, contact us at admin@loopellecrochet.com.
We'll help troubleshoot the issue or provide appropriate assistance with your digital purchase.
Pattern Usage
Can I share the PDF with someone else?
No. Your purchased pattern file is for your permitted use and should not be copied, uploaded, redistributed, resold or shared with others.
Can I sell items I make from a pattern?
Small-scale sales of handmade finished items are generally permitted unless the individual pattern states otherwise.
The pattern itself may not be reproduced, redistributed or resold. Please check the specific pattern terms for any additional conditions.
We're Happy to Help ๐
If you couldn't find the answer you're looking for, get in touch with the Loopelle support team.
CONTACT US โ