Information We Collect

When you visit, interact with, or make a purchase from Loopelle, we may collect information that you provide directly as well as certain information collected automatically through our website and service providers.

Information you provide may include:

• Your name
• Email address
• Billing information
• Order and transaction information
• Customer support messages
• Information you submit through forms on our website

Information collected automatically may include:

• IP address
• Browser and device information
• Pages viewed and interactions with our store
• Referral information
• Cookie and similar technology data

How We Use Your Information

We may use personal information for legitimate business purposes, including to:

• Process and manage your orders
• Provide access to purchased digital products
• Send order confirmations and transactional communications
• Provide customer support
• Prevent fraud, abuse, and security incidents
• Maintain and improve our website and customer experience
• Understand how visitors use our store
• Comply with legal, tax, accounting, and regulatory obligations
• Send marketing communications where permitted and where you have chosen to receive them

Shopify & Service Providers

Loopelle is hosted through Shopify. Shopify provides the ecommerce technology that allows us to operate our online store, process orders, and provide customer-facing store functionality.

We may also use trusted third-party service providers to support areas such as payment processing, digital product delivery, analytics, advertising, email communications, fraud prevention, customer support, and website functionality.

These providers may process personal information on our behalf or according to their own privacy terms where applicable.

Payment Information

Payments are processed through Shopify and/or available third-party payment providers. Loopelle does not need to directly store your complete payment card details in order to process a purchase.

Payment providers may collect and process information necessary to authorize transactions, prevent fraud, and comply with financial regulations.

Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies to operate the store and understand how visitors interact with it.

These technologies may be used for purposes such as:

• Keeping the shopping cart functioning
• Remembering preferences
• Maintaining website security
• Measuring store performance
• Analytics and attribution
• Advertising and remarketing where permitted

Advertising & Analytics

We may use analytics and advertising services to understand store performance and measure the effectiveness of our marketing.

For example, where enabled, advertising platforms may receive information about visits, product views, cart activity, or purchases through cookies, pixels, or similar technologies.

The availability of opt-out or privacy controls may depend on your location, browser, device, and the relevant service provider.

When We Share Information

We do not disclose personal information simply for unrelated purposes. We may share information when reasonably necessary with:

• Shopify and ecommerce service providers
• Payment processors
• Digital delivery providers
• Analytics and marketing providers
• Fraud prevention and security providers
• Professional advisers where necessary
• Government or legal authorities where required by law

We may also disclose information in connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of business assets, where legally permitted.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from Loopelle, we may use your contact information to send updates, offers, product news, or other marketing content.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Transactional communications relating to an order or customer service request may still be sent when necessary.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and satisfying legal, accounting, or tax requirements.

Different categories of information may be retained for different periods depending on the nature of the information and applicable requirements.

International Data Processing

Shopify and other service providers used by Loopelle may operate internationally. As a result, personal information may be processed or stored in countries other than the country in which you live.

Where required, appropriate safeguards may be used by the relevant service provider or business to support lawful international data transfers.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request:

• Access to certain personal information we hold about you
• Correction of inaccurate information
• Deletion of certain personal information
• Restriction or objection to certain processing
• A copy of certain information in a portable format
• Withdrawal of consent where processing relies on consent

Some rights are subject to legal limitations and exceptions. We may need to verify your identity before completing certain privacy requests.

To submit a privacy request, contact us at admin@loopellecrochet.com.

Children’s Privacy

Loopelle is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter and take appropriate action.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, network, transmission method, or data storage system can be guaranteed to be completely secure.

Third-Party Links

Our store may contain links to websites, platforms, or services operated by third parties.

Loopelle is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, technology, service providers, business practices, or legal requirements.

When we make changes, the updated version will be posted on this page and the “Last updated” date may be revised accordingly.